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Shipping & Returns


Freight and shipping charges:

WE DO NOT ACCEPT INTERNATIONAL ORDERS, AND SHIPMENTS TO PUERTO RICO, CANADA, OR APO ADDRESSES.  

Our prices do not include freight except for special promotions.  Shipping charges are added to your invoice at time of shipment.  Our freight amounts are based upon deliveries to commercial establishments with loading docks.  Schools, residences, military bases, remote locations, and other controlled access facilities may result in higher shipping charges.  If you have a shipment and are concerned about the cost of shipping, please contact us to get an exact rate. UPS is our preferred carrier and we do our best to ship all orders in 24 hours.  Shipping charges calculated on this website are subject to correction.

Returns

If you need to return an item, you must contact our office and get a Return Authorization Number.  All returns must be made within 21 days of purchase.  All original packing must be kept and items must be returned in it’s original box. Please keep your tracking numbers so that delivery can be verified in case your package is lost or damaged.  Returns are subject to a 15% restocking charge. Manufacturer’s warranty apply to any defective products.  For a copy of any warranty, please contact us.  Customer is responsible for shipping charges to return any defective product. Special ordered items and custom items cannot be returned or cancelled.